Shipping policy

All Items sold on this website are Free Shipping to United States. 

Shipping Method

Standard shipping method is door to door by sea. If you want to change sea shipping to air shipping, additional freight cost may be charged. 

Order Processing Time

Orders submitted through our website are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.

Note: Made-to-order or customized lighting fixtures may require additional production time. We will contact you with an updated timeline if applicable.

Shipping Timeframes

The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:

Shipping Method Estimated Transit Time

Express Shipping (DHL / UPS / FedEx) 7–10 business days

Air Freight (FedEx / UPS Final Mile) 7–15 business days

Ocean Freight + Final Mile Trucking 4–5 weeks

Total Delivery Time = Processing Time + Shipping Time

Order Cancellation

Your order will be fully refunded if it’s canceled within 1 hour of purchase. Please email us at info@piorilights.com if you decide to cancel the order. 

Order Tracking

You will be provided with a tracking number afte the item is delivered. It may take 1-2 days to update the tracking information on logistics website.

Tax and Duty

Import tax and duty are included in the sales price. You do no need to pay any other tariffs.

If you have any questions about our shipping policy, please contact us at 

CONTACT INFO

Email: info@piorilights.com
Phone No: +852 6843 2703
Company: Hong Kong Showsun International Lighting Co., Limited
Address: Flat 1101, 11/F, Winning Commercial Building, 46–48 Hillwood Road, Tsim Sha Tsui, Kowloon, Hong Kong
Support: Open Monday to Friday, 10AM-6PM EST