Free Shipping and All Duties & Taxes Included
Can be easily spot cleaned using mild soap, water, and a soft, undyed cloth as needed. Dry immediately to prevent marks from forming.
For best results, follow instructions for all cleaning products carefully and do not over apply. Do not use abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these could damage finishes and surfaces.
Protect surfaces from incidental marks (like scratching, scorching, and water stains) by using coasters, trivets, felt pads, and non-plastic mats. Never place hot dishes or equipment directly on wood surfaces.
Ensure your furniture sits in a level position, as frames may warp if standing on an uneven surface.
The product price corresponds to the "item itself" plus "basic logistics delivery."
All Items sold on this website are Free Shipping to United States.
Shipping Method
Standard shipping method is door to door by sea. If you want to change sea shipping to air shipping, additional freight cost may be charged.
Basic Delivery Model
The carrier is responsible for delivering the crate to the front driveway of the property (or wherever the truck can park). If the item’s dimensions are 84 inches or less, unloading is included. If the item you ordered exceeds 84 inches, unloading is not included.
The "White Glove" service
which includes professional unpacking, assembly, placement, and removal of packaging materials—is a separate, optional value-added service.
Order Processing Time
Orders submitted through our website are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.
Note: Made-to-order or customized lighting fixtures may require additional production time. We will contact you with an updated timeline if applicable.
Shipping Timeframes
The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:
Shipping Method Estimated Transit Time
Express Shipping (DHL / UPS / FedEx) 7–10 business days
Air Freight (FedEx / UPS Final Mile) 7–15 business days
Ocean Freight + Final Mile Trucking 4–5 weeks
Total Delivery Time = Processing Time + Shipping Time
Order Cancellation
Read our Shipping & Delivery details here.
You may exercise a voluntary right of return within thirty (30) calendar days from the date the carrier records delivery to you (“Return Window”).
Read our Shipping & Delivery details here.
Your distinct vision deserves a flawless execution. We specialize in professional, end-to-end customization of furniture, chandeliers, and carpets—transforming your concepts into heirloom-quality pieces.
Through close collaboration, meticulous material selection, and master artisanship, we guarantee a process marked by transparency, precision, and unwavering reliability.
The result is a singular creation that embodies your style, perfected by our expertise.
In-depth dialogue to refine your vision.
Detailed technical drawings and material boards.
Execution by skilled specialists in each medium.
RELIABLE PROJECT MANAGEMENT
Committed timelines, with consistent communication at every stage.
GUARANTEED EXCELLENCE
Rigorous inspections ensuring each custom piece meets our—and your—highest standards.
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